Return of products
According to Romanian law OUG 34/2014 products purchased at a distance, on our website, can be returned. The customer has the obligation to notify in writing the trader that he renounces unilaterally the purchase without penalty and without giving any reason.
The term in which you can do the return is 14 days from the date of reception of the product. Transport costs for returns are borne by the client.
Fast Parcel Delivery will return the value of the product in the shortest possible time, upon receipt of the returned product. This term returns the value of the product, will not exceed 14 days from the date of receipt of the returned product. The method returns the value of the product will be, to the extent possible, the same with the one used by the client for payment. If payment was made by cash, reimbursement will be made by bank transfer.
For orders paid by credit card the amount will be refunded to the same card used for the transaction, within 3-30 days after acceptance of the return.
The amount returned does not include the transport costs of the delivery of the product by the consumer, if they were shown separately on the invoice ( the customer has not received free shipping ).
The returned product must be in the same condition in which it was delivered ( with all accessories, documents that accompanied him, the documentation and labels intact ). Will not be accepted for return products that shows physical changes shots, chipping, scratches, shock, signs of excessive use and/or unauthorised interventions, etc.
The lack of seals applied by the manufacturer on the packaging of the product does not bring a limitation of the right of renunciation to the contract. If they have been ordered several identical items they accept to return a single product without the seals intact, the rest of the products are only accepted if they are sealed.
The client is only responsible in terms of the reduction in the value of the products resulting from their manipulation, different from what is necessary to establish the nature,characteristics and functioning of them. For example, the client can just to try on an article, not to him and wear ( item of clothing ), as provided for in directive 2011-83-the EU, the point (47).
Can not be returned following products:
- licenses software
- products made after customer specifications. For example, the computing systems configured to the customer's request ( BTO/CTO)
- printers/multifunctional devices that have cartridges unsealed
- the services provided by the customer ( assembly, testing, mounting components, etc.)
- software packages delivered physically, what they're unsealed
To be able to return a product is selected and the command which it contains, check the product-the products and select the RETURN MERCHANDISE. It will generate a return merchandise authorization (RMA) whose status can be followed in the module RETURNS.
The client can access these facilities only if you chose to create an account on our website- www.e-rpd.ro .
If the client does not have an account on our website can contact us by phone, fax or email, at the following address: firstname.lastname@example.org .